How can we help?
Real humans, around the clock. Most questions are answered below in seconds.
Getting started
Buying your first eSIM, checking compatibility, and installing before you fly.
Device compatibility
Full list of eSIM-ready phones and the 10-second EID test.
Manage your eSIMs
Check data usage, top up, and view your QR codes in the dashboard.
Find a destination
Browse plans for all 190+ countries we cover.
Common questions
My eSIM won't connect — what do I do?＋
1) Make sure the eSIM line is turned on and data roaming is enabled for it. 2) Select the network manually in settings if auto-connect fails. 3) Restart your phone. Still stuck? Contact support — if we can't get you online, you get a refund.
How do refunds work?＋
Un-activated eSIMs are refundable within 30 days, no questions asked. Activated eSIMs that never managed to connect are refunded in full after our team confirms the fault.
I deleted my eSIM by accident.＋
Contact support with your order number. Deleted eSIM profiles usually can't be reinstalled from the same QR code, but we'll reissue one for any plan with remaining data.
Where is my QR code?＋
In your confirmation email and in your dashboard under My eSIMs. Both stay available for the life of the plan.
How do I contact support?＋
Email support@layova.travel any time — we're 24/7 and aim to respond within minutes. Live chat is coming to the dashboard soon.
Still need a human?
We answer 24/7, average first response under 2 minutes.
Email support@layova.travel